Complaints procedure for vehicle testing

Vehicle owners who are not satisfied with a test outcome may complain to the appropriate authority.

NCT complaints procedure

If your vehicle fails an NCT and you wish to appeal, the procedure is as follows:

Contact the NCTS (see below) to register the appeal. The NCTS will investigate the matter.
If you are unhappy with the outcome of NCTS's investigation, you may appeal to the Independent Appeals Board at NCT Appeals: Maryland House, 20-21 South William St, Dublin 2. Or you can call them on 01 617 9556
If you are still not satisfied, you may appeal to the Courts.

For NCT:

National Car Testing Service
Lakedrive 3026
Citywest Business Campus
Naas Road
Dublin 24

Tel: 1890 200-670
Fax: (01) 413-5996
Email: info@ncts.ie

For appeals:

Independent Appeals Board
NCT Appeals
Maryland House
20-21 South William St
Dublin 2

Tel: 01 617 9556

For Commercial Vehicle Test (CVT):

Commercial Vehicle Testing Section
Road Safety Authority
Clonfert House
Bride Street
Loughrea
Co Galway

Tel: 091 872-600
Fax: 091 872-660
Email: cvtadmin@rsa.ie