Note. Publication of Convictions: In circumstances where a person or operator is convicted of a road transport related offence, details of the conviction (including name and penalty applied) will be published on the prosecutions section of our website
How do you make a complaint?
If you wish to make a confidential complaint regarding any issues in relation to Commercial Vehicle Roadworthiness, Drivers Hours, Tachographs or Unlicensed Haulage you can submit a complaint in any of the following ways:
- By phone – You can speak to one of our staff on 091 872600 (enforcement section) or lo-call our confidential hotline on 1890 253 163
- In Person – Call into our office, Clonfert House, Bride Street, Loughrea, Co Galway. Where you can speak to one of our staff in the strictest confidence
- In Writing – Post your complaint to Road Safety Authority, Clonfert House, Bride Street, Loughrea, Co Galway
- By email – Complete a complaint form (DOC) and submit to email@example.com
- Online - make a complaint by completing our online complaints form
Please note in all instances you will be asked for specific details concerning:
- Nature of the complaint
- Vehicle registration numbers
- Operators name and address
- Time and place of the alleged breach
- If you can supply specific detailed information this will be helpful in ensuring that a comprehensive investigation can be carried out.
- We would ask that you supply us with your name and contact details, to enable us follow up and request further information if necessary. Your details will not be disclosed.
You can be assured that all complaints will be treated seriously and in the strictest confidence.
How is your complaint dealt with?
Once a complaint is received by the RSA office it will be logged and assigned to a Transport Officer who will fully investigate each complaint in an efficient and professional manner.
This may include:
- Examining our databases to establish if the vehicle or person concerned is a licensed operator
- Notifying the operator about the legal requirement for a licence
- Seek tachograph records for each vehicle owned by the operator
- Supplying details of the complaint to An Garda Siochana
- Examining whether or not prosecution is warranted and preparation of the necessary evidence for court
Specific outcomes from investigations are between the operator being investigated and the Road Safety Authority. These results are not shared with the complainant however details of any convictions which are secured by the RSA are available in our prosecutions section.