As a result of Covid-19 measures, our capacity to undertake driving tests, at pre-Covid 19 levels, has reduced.

Given the demand for driving tests and in the interests of fairness, for the foreseeable future we are prioritising customers in order of application date as well as applications from essential workers. Please note there is no need to contact us to schedule a test as we are unable to schedule test over the phone or by email request. Instead we will contact you once we reach your date of application in scheduling tests.

Also, we are experiencing delays in responding to customer queries due to the exceptional high number of calls and emails to our customer service teams. But we do offer a number of customer self-service options:

• If you wish to cancel a scheduled driving test, click here.
• If you have any queries in relation to the changes to the delivery of the driving test service, click here.

For all other urgent queries, please contact our Customer Call Centre at 1890 40 60 40 or 096 25000 between the hours of 8.30 am and 5pm.