Please note that our customer service agents cannot book or cancel driving tests over the phone or offer any updates on waiting times so we kindly ask that you do not telephone our call centre for this information. Driving tests should be managed through our customer portal MyRoadSafety.ie

Are you an essential worker who needs a test urgently?

If you are an essential worker who has already applied for a test and completed all of your driver training, please fill in this form and we will prioritise your application. Know more >

Essential Driver Training (EDT) queries

From 10 May 2021, Approved Driving Instructors (ADIs) can provide driver training to essential workers only, and we have developed a new declaration form to facilitate this process. The ADI portal will reopen on 10 May at 12pm for sessions to be uploaded. Our customer service team has no role in the management of this process, so please contact your driving instructor directly.

Need to add yourself to the waiting list?

Please visit our new customer portal MyRoadSafety.ie and follow these steps:

Step 1: Log in or sign up using your verified MyGovID or register your details with the RSA. This video will show you how. If you have any difficulties, please see our registration and login FAQs.

Step 2: Choose your vehicle category (e.g. car, bus, etc.) and set a goal

Step 3: Scroll down to the ‘Driving Test’ step and click on the ‘Book a driving test’ button

Step 4: Choose your test centre and if there is no availability please click on the ‘Join Waiting List’ button

Did you know we offer other self-service options?

You can cancel or reschedule your driving test online at MyRoadSafety under the ‘My Bookings’ page.

You can now also manage your theory test, your learner permit or driver's licence, and your NCT or CVR test online.

For all other urgent queries

Please complete the email form below or contact our Customer Call Centre at 096 25000 between the hours of 8.30 am and 5pm.

We are currently experiencing an exceptionally high volume of queries to our customer service centre which is leading to delays. We apologise for the inconvenience and thank you for your patience at this time.