Skip to Content
Road Users

eCall on vehicles

Information and frequently asked questions on eCall on vehicles.

This content is for general information only. It does not, and is not intended to, provide legal or technical advice or to represent a legal interpretation of the matters it addresses.

video

Frequently asked questions

Yes. From 31 March 2018 eCall 112 systems are mandatory in all new cars and light commercial vehicles with the possibility of retrofitting in older cars.

You can contact vehicle manufacturer or authorised distributor. A malfunction lamp can also illuminate on the dashboard.

It is normally located around the internal rear-view mirror or reading lights area, but this can vary with vehicle manufacturers. You can refer to owner’s manual or contact manufacturer or authorised distributor.

Following any collision, it should be checked by the original manufacturer or authorised distributor.

You will need to contact the vehicle manufacturer or authorised distributor.

There is currently no legal requirement to test the eCall facility during the roadworthiness test. The testing of this mechanism is already incorporated in the vehicle design type approval requirements similar to the vehicle’s airbag system which is also tested at the vehicle’s design stage and any subsequent malfunction is recognised by alerts on a vehicle’s dashboard.

Galileo is Europe’s Global Navigation Satellite System (GNSS) which establishes the exact position of the vehicle, the vehicle details and direction of travel, and through its network notifies the emergency services. This can only be done provided the device is still in working order and not damaged in the collision and that the area is covered by the network.

Yes. It can be triggered manually by pushing the eCall button in the vehicle normally located around the internal rear-view mirror or reading lights area but this can vary with vehicle manufacturers. You can refer to owners’ manual or contact manufacturer or authorised distributor for its exact location.