Skip to Content
Online Support Centre

Find help and support

How can we help?

Start by choosing a category from the dropdown menu below and then select the topic that best describes your query.

Our top queries

Use our estimator tool to get an idea of when you'll receive an invitation to book your car driving test.

To get an estimated date you must:

  • Already be on the waiting list for a car driving test
  • have held your first learner permit for at least 6 months
  • have completed all EDT sessions and these need to be showing in your MyEDT account

Check waiting times now

Important! You won't see an estimated date if:

You were previously invited to book a test and didn't

If you were previously invited to book a test and didn't, you would have been removed from the invitation list.  

If you're now ready and eligible to sit the driving test, please log into your MyRoadSafety account, view your waiting list application status and select 'Rejoin Queue'.

You will be emailed another invitation when appointments become available at your chosen test centre.

You recently failed your test and reapplied

You'll automatically be invited to book another appointment 10 weeks after your failed test. This may take longer in some centres with high demand. 

You're not yet qualified or eligible to sit a test

You need to have held your first learner permit for six months and completed all driver training to be eligible to sit a driving test. All training sessions must also be showing in your MyEDT account at least 2 weeks.

You've applied for a non-car category

If you've applied for a motorbike, bus or truck driving test, you can expect a booking invitation usually within 10-12 weeks.  However, this may take longer in some centres with higher demand. 

If you failed your car  test and reapplied, there's no need to contact us. We will automatically send you another invitation 10 weeks after your failed test. This may take longer in some centres with high demand.  

Our customer agents can't offer short notice re-tests or cancellations so please wait for your invitation.

If you failed your test in another category (e.g. bike, bus, truck) and have since reapplied, we will invite you to book a re-test as soon as we reach your application in the queue.

Please note, the estimator tool won't show a date for re-tests or non-car categories.

This could be for one of the following reasons:

You applied for your card in the last four weeks

Please allow a minimum of 20 working days for your new card to arrive. It will be sent to the address provided in your application.

You haven’t completed your periodic training

Please check your training records in your MyCPC account.

Remember, to renew your Driver CPC card you must complete at least 35 hours of periodic training in your 5-year cycle (or 42 hours if you hold both bus and truck). Know more >

You only recently completed your training

Please allow up to 21 days for your MyCPC account to be updated. After this time, contact your CPC training provider directly. 

You completed your CPC module in the wrong cycle or out of sequence

If your module is showing as completed but in the wrong cycle please complete this form and we'll check your records.

Important: repeating the same module in a CPC cycle won’t count towards your training. 

You completed your training early, or your current card isn’t due to expire yet

Please check the expiry date on your current card. Once all training is completed, we'll send your new Driver CPC card closer to the time your current card expires. 

Your address has changed

Your new card will be issued to the address we have on file for you. You can check this in your MyCPC portal by clicking on the 'Update my details' button.

If you've changed address and haven’t notified us, your card would have been sent to your old address.  You should try to retrieve the card, but if this isn’t possible, you will need to complete a replacement CPC card form and pay the fee.


If none of the above scenarios apply to you, and you still haven’t received your new Driver CPC card within three weeks of your current card expiring, please complete this form, providing details of your query and we will be in touch with you directly.



No. If you were previously invited to book a driving test and didn't select an appointment within 10 days, you would have been removed from the invitation queue.

If you’re now ready and eligible to sit the driving test, you need to log into your MyRoadSafety account, view your waiting list application status and select 'Rejoin Queue'.

You will be emailed another invite when appointments become available at your chosen test centre.

You can apply online, or book an appointment to attend an NDLS centre.

To apply online

Please use our checklist to make sure you have all the relevant documentation ready to upload.

Important! You will need a verified MyGovID account to to apply online.

Apply online now


Book an appointment to apply in person

To apply in person, you must book an appointment to attend one of the 34 NDLS centres nationwide and make sure you bring all of the necessary documentation with you.

Book an appointment now

Or telephone our booking line on 0818 919 090.

    To check if you've any penalty points on your driving licence or learner permit, please complete a Driver Statement Form and include your:

    • Name - as it appears on your learner permit or driving licence
    • Driver Number
    • Date of Birth
    • PPSN
    • Email or postal address

    IMPORTANT: Information regarding a driver will not be sent to a third party. It can only issue to an email or postal address linked to the driver's record.

    What is reduced EDT?

    A reduced Essential Driver Training (EDT) programme is available for foreign licence holders who can't exchange their driving licence in Ireland. It involves taking 6 driving lessons instead of the usual 12 and you don't have to wait 6 months to sit a driving test.

    To be eligible to apply for the reduced EDT programme and the six month rule exemption, you must have held your full foreign driving licence for at least two years.

    How do I apply?

    Download and complete an Application form and post it, along with your original foreign driving licence and a Letter of Entitlement, to the following address: Reduced EDT, National Driver Licence, Service, PO Box 858, Southside Delivery Office, Cork. 

    IMPORTANT! Please read the qualification rules carefully on our Reduced EDT leaflet and make sure that you have all of the necessary documentation, otherwise your application will not be processed.