Visit our online support centre to get an answer to your query or access forms, leaflets and FAQs.
Our top five queriesBelow is a list of our five most commonly asked questions. If you have a different query, please use our online support centre to quickly look up the information you need.
If you failed your car test and reapplied, there's no need to contact us. We will automatically send you another invitation 6 to 8 weeks after your failed test. This may take longer in some centres with high demand.
Our customer agents can't offer short notice re-tests or cancellations so please wait for your invitation.
If you failed your test in another category (e.g. bike, bus, truck) and have since reapplied, we will invite you to book a re-test as soon as we reach your application in the queue.
Please note, the estimator tool won't show a date for re-tests or non-car categories.
Use our estimator tool to get an idea of when you'll receive an invitation to book your car driving test.
To get an estimated date you must:
- Already be on the waiting list for a car driving test
- have held your first learner permit for at least 6 months
- have completed all EDT sessions and these need to be showing in your MyEDT account
Important! You won't see an estimated date if:
You were previously invited to book a test and didn't
You must complete this form to re-add yourself to the invitation queue.
You recently failed your test and reapplied
You'll automatically be invited to book another appointment 6 to 8 weeks after your failed test.
You're not yet qualified or eligible to sit a test
You need to have held your first learner permit for six months and completed all driver training to be eligible to sit a driving test. All training sessions must also be showing in your MyEDT account at least 2 weeks.
You've applied for a non-car category
The demand for motorbike, bus or truck driving tests is not as high so you should receive a booking invitation about 8 to 10 weeks after applying.
This could be for one of the following reasons:
You applied for your card in the last four weeks
Please allow a minimum of 20 working days for your new card to arrive. It will be sent to the address provided in your application.
You haven’t completed your periodic training
Please check your training records in your MyCPC account.
Remember, to renew your Driver CPC card you must complete at least 35 hours of periodic training in your 5-year cycle (or 42 hours if you hold both bus and truck). Know more >
You only recently completed your training
Please allow up to 21 days for your MyCPC account to be updated. After this time, contact your CPC training provider directly.
You completed your CPC module in the wrong cycle or out of sequence
If your module is showing as completed but in the wrong cycle please complete this form and we'll check your records.
Important: repeating the same module in a CPC cycle won’t count towards your training.
You completed your training early, or your current card isn’t due to expire yet
Please check the expiry date on your current card. Once all training is completed, we'll send your new Driver CPC card closer to the time your current card expires.
Your address has changed
Your new card will be issued to the address we have on file for you. You can check this in your MyCPC portal by clicking on the 'Update my details' button.
If you've changed address and haven’t notified us, your card would have been sent to your old address. You should try to retrieve the card, but if this isn’t possible, you will need to complete a replacement CPC card form and pay the fee.
If none of the above scenarios apply to you, and you still haven’t received your new Driver CPC card within three weeks of your current card expiring, please complete this form, providing details of your query and we will be in touch with you directly.
No. If you were previously invited to book a driving test and didn't select an appointment within 10 days, you would have been removed from the invitation queue.
You will be emailed another invite when appointments become available at your chosen test centre.
You can apply online, or in-person at an NDLS centre.
To apply online
Please click on the relevant link below to get step-by-step instructions and a list of documents you need when applying online.
How to exchange a foreign licence online
Book an appointment to apply in person
To apply in person, you must book an appointment to attend one of the 34 NDLS centres nationwide.
Use our support centre dropdown menu to get a quick answer to your question. We also offer an email web form should you need to contact us directly.
If you need to speak with an agent directly, you can call our customer care centre on 096 25000 (Monday – Friday, 8.30am to 5pm).
Download our most frequently requested application forms, leaflets and brochures, from test and licence applications to medical fitness reports, CPC and tachograph card applications and road safety leaflets.
Get the latest driving test updates including information on antigen testing, our waiting time estimator and how to manage your appointment.
From applying for and renewing your learner permit or licence to information on penalty points and medical fitness to drive, we've all your questions covered.