New EU safety rules for processing payments.
To reduce online fraud, the EU has introduced new safety rules for processing online payments known as the Payments Services Directive 2 (PSD). This requires us to capture cardholder data during electronic transactions and send it to the cardholder’s bank for ID authentication.
Therefore, when you are making a payment for an RSA service, such as booking a driving test, we are legally obliged to capture the necessary cardholder data from your transaction and pass this on to your bank so they can check that you are the official cardholder. In some cases, further authentication may be required, for example, your bank may ask you to submit a code they send to your mobile. This is called Strong Customer Authentication (SCA). If you experience any issues during this stage, please contact your bank directly.