Skip to Content
Learner Drivers

Manage your booking

How to reschedule or cancel your driving test booking.

You can reschedule or cancel your driving test by logging in to MyRoadSafety.ie and going to the 'My bookings' page where you will see your current appointment details. Our customer care agents can't manage bookings over the phone or by email so this must be done directly through your MyRoadSafety account.
  

Test slots are very limited and so it's important to pick a date and time that suits you when booking your appointment. However, we understand that unforeseen events occur so you do have the option to reschedule your driving test for free up to two times. If you need to reschedule or cancel, it’s really important to do it as soon as possible so we can offer the slot to someone who urgently needs a test.


How to reschedule your driving test

Once your test date is more than 10 days away, you can reschedule twice without losing your fee.

To reschedule your driving test

  1. Go to the 'My bookings' page of your  MyRoadSafety account.
  2. Click on the 'Manage Booking' button
  3. Select 'Reschedule booking' and click 'Continue'
  4. Select an alternative test slot if one is available and confirm.

If there are no suitable slots available, click the 'Cancel booking' button. 

When new driving test slots become available, we will email you another invite and you can log into MyRoadSafety to book another driving test for free.  You won't lose your place in the queue. 

If you reschedule for a third time or within 10 days of your appointment, you will lose your fee and have to apply and pay for a new test.


How to cancel your driving test

To cancel your driving test

  1. Go to the 'My Bookings' page or your  MyRoadSafety account
  2. Click on the 'Manage Booking' button.
  3. Select 'Cancel booking' and click 'Continue'.   

Important: Before cancelling your driving test, make sure you read the following rules: 

  • Once your test date is more than 10 days away, you can cancel twice without losing your fee.
    • When new driving test slots become available, we will email you another invite and you can log into MyRoadSafety to book another driving test for free.  You won't lose your place in the queue. 
  • If you cancel for a third time or within 10 days of your appointment, you will lose your fee.

If you're cancelling your driving test due to adverse weather conditions, Covid-19 or a family bereavement, don't worry, you won't lose your fee. It will appear as a service credit in the 'My Service Credits' page of your MyRoadSafety account which can be used to book a future test.  

You will be kept on our waiting list, and we will email you a booking invitation when appointment slots become available at your chosen test centre. 

Please book your future test for a date after your isolation period.

Choose the cancellation reason 'Medically unfit on the day of the test' if you are unwell and can't attend your upcoming test. 

You can request a service credit to keep your fee.  If requesting a service credit, you will need to do this within 21 days of cancelling your test and upload a medical certificate.  This will be reviewed and if approved a service credit will be made available to you that you can use to book a future test. 

If your request for a service credit is rejected, you will need to reapply and pay a new fee.

Please don't reapply for a driving test until your service credit request has been processed.

The decision to make a service credit available is at our discretion and the decision is final.

Choose the cancellation reason 'Lost learner permit or traffic collision' if you have lost your learner permit and need to cancel your test. 

You can request a service credit to keep your fee.  If requesting a service credit, you will need to do this within 21 days of cancelling your test and upload a Garda declaration form or Garda letter.  This will be reviewed and if approved a service credit will be made available to you that you can use to book a future test. 

If your request for a service credit is rejected, you will need to reapply and pay a new fee.

Please don't reapply for a driving test until your service credit request has been processed.

The decision to make a service credit available is at our discretion and the decision is final.

 

Choose the cancellation reason 'Lost learner permit or traffic collision' if you have been involved in a road traffic collision and need to cancel your test. 

You can request a service credit to keep your fee.  If requesting a service credit, you will need to do this within 21 days of cancelling your test and upload a Garda declaration form or Garda letter.  This will be reviewed and if approved a service credit will be made available to you that you can use to book a future test. 

If your request for a service credit is rejected, you will need to reapply and pay a new fee.

Please don't reapply for a driving test until your service credit request has been processed.

The decision to make a service credit available is at our discretion and the decision is final.

 

Choose the cancellation reason 'Long-term medically unfit to drive' if your doctor has advised you to cease driving and you no longer wish to sit your test. 

You can request a refund of your fee within 21 days of cancelling.  If requesting a refund, you will need to upload supporting evidence from a medical practitioner. This will be reviewed and if approved your fee will be refunded.

The decision to refund a test fee is at our discretion and the decision is final.

A service credit is an online credit note or voucher that can be used to pay for a future test. It will appear in the 'My Service Credit' page of your  MyRoadSafety account.   Please note that a service credit cannot be cashed or exchanged for money.