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It is our policy to listen to and act upon customer complaints. We endeavor to act ethically and responsibly at all times in our dealings with customers. We will analyse and seek to correct any reported failings to prevent their recurrence.

If you wish to make a complaint about any of the services we provide, please fill out the form below. You can also write to us at: The Road Safety Authority, Moy Valley Business Park, Primrose Hill, Ballina, Co. Mayo, F26 V6E4.

Complaints will be investigated and an acknowledgement issued to you within a timeframe of 10 working days from receipt of the complaint.

Thank you for taking the time to contact the Road Safety Authority. Your complaint has been forwarded to the appropriate Department for their attention and direct response to you. Loading animation
Please note, if your driving test wasn’t conducted because you failed to meet certain conditions (e.g. if your insurance had expired or your vehicle was unroadworthy), this is not grounds for an official complaint.

If you wish to make a complaint about an Approved Driving Instructor (ADI), please complete the official ADI Complaints Form instead.


This form is for complaints only. If you have a general query, please complete the Road Safety Query Form instead.

If your complaint relates to the condition of a road, footpath, signage or general maintenance e.g. hedges, pot holes etc. please contact your local authority.

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