Closure of driving test application system from Thursday 26 November 2020.  

Our brand new customer portal, MyRoadSafety will go live on Monday 30 November 2020. This will give you access to all of our digital services, including a new and improved driving test booking system.

MyRoadSafety allows you to safely manage your driver information, test bookings, permits and licences from the comfort of your own home.   However, to prepare for this move we‘ll have to close our current driving test application system and ask for your patience while we get things up and running for you. We expect the portal to be available at 2pm on Monday.

Coronavirus (COVID-19) and the Driver Testing Service

Under Covid19 Level 5 Government restrictions effective from midnight on Wednesday 21 October, for six weeks, you can attend your scheduled driving test appointment provided you are an essential worker involved in the provision of essential services or essential retail outlets. You can view the list of essential services at Level 5 on 

Cancelling your Test

If you are not involved in the provision of essential services or essential retail outlets, please cancel you test appointment here.

Waiting for a Test Date?

We are experiencing a high demand for driving tests at the moment. If you have submitted a driving test application we will be in touch with an appointment date, there is no need to contact us.

Need a test urgently?

If you are an essential worker and require an urgent test in connection with that work, then you can request a test here.  

Repeating your test

Common reasons why people fail driving tests and what to do if you do fail.

Repeating your test

If you fail your test, the tester will give you a report detailing aspects of your driving that caused you to fail. The tester will provide you with some feedback at the end of the test.  Due to time constraints, this feedback will be brief and will focus on the main areas of note in relation to your driving test.

You will also receive a certificate indicating that you failed the test; keep it in a safe place as you may need it to renew your learner permit.

If you wish to apply for a further test, click here.  Please note that while you can apply for your test, you cannot be scheduled for a test appointment within 21 days of failing a driving test.  If you do not wish to select a test date at the point of application, we will schedule your test appointment for you and notify you with the appointment details. It does occasionally happen that you will be scheduled with the same tester but this will not happen repeatedly as a matter of RSA policy. 

Appealing a failed test

If you feel you have been failed unfairly and want to challenge the decision, you can appeal to the District Court under Article 33 of the Road Traffic Act, 1961. The Court can examine whether or not the test was conducted properly and if it finds that the tester did not conduct the test in accordance with procedures the Court can direct that a further test be offered to you free of charge.

Why candidates fail

The following are the most common reasons why people fail driving tests:

  •  Inadequate observation moving off, at junctions, at roundabouts and when changing lanes
  •  Failure to anticipate the actions of other drivers
  •  Incorrect road position on the straight, on bends, turning left, turning right, at roundabouts, and when overtaking
  • Inadequate progress at junctions, roundabouts, on the straight, and when overtaking
  • Incorrect or inadequate use of mirrors and signals
  • Non-compliance with traffic controls, eg road signs and markings and traffic lights
  • Incorrect, inadequate or inappropriate use of vehicle controls, including gears, clutch, accelerator, steering, handbrake, footbrake, and secondary controls
  • Excessive speed for the road or traffic conditions
  • Failure to yield the right of way to others
  • Lack of competence in the reverse and U-turn manoeuvres

Common faults by motorcyclists include:

  •  Failure to perform a U-turn correctly
  •  Inadequate control at slow speed
  •  Inadequate observations to the rear
  •  Incorrect or inadequate hand signals

If you fail your test, the best way to get through next time is to study the Rules of the Road and the Learner Driver suite of manuals and get as much practice as possible in all types of traffic situations.

Renewing learner permits

A learner permit can be renewed once. However, if you want to apply for a third or subsequent learner permit, you must either:

  • Have undergone a driving test within the previous two years, or
  • Provide medical evidence showing why you were unable to take a test, or
  • Provide evidence that you have an appointment for a driving test prior to the new permit being issued
  • Contact the National Driver Licence Service (NDLS)  at [email protected]  or visit the website here for any queries in relation to learner permits.