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Reason for getting in touch

Our customer service agents cannot manage driving tests over the phone or prioritise anyone's waiting time, so we kindly ask you not to call for this information. Driving tests should be managed directly through our customer portal

Driving test FAQs

How do I apply for a test and add myself to the waiting list? This video will show you how .

When will I get a driving test booking invitation? Know more >

Does my booking invitation expire? Yes. You have 10 days to book a driving test appointment. Know more >

I failed my test and have re-applied. How long do I have to wait? You will automatically be sent a booking invitation 6 to 8 weeks after your failed test. Know more >

Did you know we offer other self-service options?

You can cancel or reschedule your driving test online at MyRoadSafety under the ‘My Bookings’ page.

You can now also manage your theory test, your learner permit or driver's licence, and your NCT or CVR test online.

For all other urgent queries

Please complete the email form below or contact our Customer Call Centre at 096 25000 between the hours of 8.30 am and 5pm.

We are currently experiencing an exceptionally high volume of queries to our customer service centre which is leading to delays. We apologise for the inconvenience and thank you for your patience at this time.

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