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Please fill in your contact details so that we can keep you updated about your query.

If your complaint relates to a refund

This must be managed directly between you and your instructor. ADIs are self-employed and have their own business T&Cs, including fees, so the RSA has no power to intervene. Know more >

Other complaints

Please complete the complaints form below and we will be in touch once we've had a chance to review the details.

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ADI Complaint Form

As part of our process, we forward a copy of your complaint to the ADI in question.

Do you consent to this? *

By giving your consent, your complaint and relevant personal details will be sent to the driving instructor so they can review the grievance and respond to the RSA.

If you later wish to withdraw your consent, please email us as soon as possible, ideally within two working days, as complaints tend to be forwarded within that timeframe.

By choosing this option, it limits the scope of our enquiry and any further action that we can take. We will read and record your complaint, however the driving instructor needs to know when and where the lesson took place, in addition to the nature of the grievance, before they can respond to us.

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Accepted file types: pdf, doc, jpg, jpeg, gif, png, ppt, pptx. If you need to send us a number of attachments, we kindly ask that you paste all images or content into the one document. Alternatively, you can submit a separate form.

When you submit a query, we need your personal details to be able to respond to you and answer any questions. This processing of personal data is in keeping with our privacy policy.


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