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If you haven't yet received your driver CPC card, this could be for one of the following reasons:
You applied for your card in the last four weeks
Please allow a minimum of 20 working days for your new card to arrive. It will be sent to the address provided in your application.
You haven’t completed your periodic training
Please check your training records in your MyCPC account.
Remember, to renew your Driver CPC card you must complete at least 35 hours of periodic training in your 5-year cycle (or 42 hours if you hold both bus and truck). Know more >
You only recently completed your training
Please allow up to 21 days for your MyCPC account to be updated. After this time, contact your CPC training provider directly.
You completed your CPC module in the wrong cycle or out of sequence
If your module is showing as completed but in the wrong cycle please complete this form and we'll check your records.
Important: repeating the same module in a CPC cycle won’t count towards your training.
You completed your training early, or your current card isn’t due to expire yet
Please check the expiry date on your current card. Once all training is completed, we'll send your new Driver CPC card closer to the time your current card expires.
Your address has changed
Your new card will be issued to the address we have on file for you. You can check this in your MyCPC portal by clicking on the 'Update my details' button.
If you've changed address and haven’t notified us, your card would have been sent to your old address. You should try to retrieve the card, but if this isn’t possible, you will need to complete a replacement CPC card form and pay the fee.
If none of the above scenarios apply to you, and you still haven’t received your new Driver CPC card within three weeks of your current card expiring, please complete this form, providing details of your query and we will be in touch with you directly.